Effective Date: November 8, 2026

Please read carefully before submitting your request.

By clicking “I Agree” below and submitting a service request to Restored Rarity, you confirm that you have read, understand, and agree to these Terms & Conditions and Waiver of Liability.

1. Authorization to Perform Services

By submitting cards to Restored Rarity, you represent that you are the lawful owner of the cards or are otherwise authorized by the owner to request services.

You authorize Restored Rarity to perform the cleaning, evaluation, repair, and/or restoration services that you approve for your submission.

Depending on the selected service and condition of the card, services may include cleaning, surface refinement, scratch buffing, crease reduction, dent or gouge repair, corner or edge repair, flattening, delamination repair, and other restoration techniques reasonably necessary to perform the approved service.

2. Inherent Risks of Card Restoration

Trading cards are delicate, layered collectibles. Cleaning, repairing, or restoring an already damaged card involves inherent risk.

Even when reasonable care is exercised, restoration may result in unintended changes to a card's surface, foil, gloss, texture, printing, color, edges, corners, layers, adhesives, or other materials.

Pre-existing, underlying, or previously hidden damage may also become more apparent during or after restoration.

Some changes may be an unavoidable consequence of attempting to correct existing damage and do not necessarily indicate that a restoration was improperly performed.

By authorizing services, you acknowledge and accept the inherent risks reasonably associated with the approved cleaning, repair, or restoration procedures.

Nothing in these Terms is intended to waive or limit liability that cannot legally be waived or limited under applicable law.

3. Restoration, Not Alteration

The objective of Restored Rarity is to restore, repair, and preserve the original card while achieving the best result the card will realistically allow.

Restoration does not mean manufacturing a perfect card, and Restored Rarity cannot guarantee that all evidence of previous damage will disappear.

A repaired crease, for example, may still leave surface scarring, foil disruption, rubs, texture changes, or other visible evidence of the original damage even when the underlying crease has been substantially improved.

4. Damage Memory & Long-Term Results

Trading cards are composed of layered materials that may retain what Restored Rarity refers to as “damage memory.”

In some cases, a crease, indentation, warp, lift, or other previously repaired defect may partially or faintly reappear days, weeks, or months after restoration.

This may occur due to the severity of the original damage, card construction, manufacturing processes, adhesive quality, environmental conditions, storage conditions, temperature, humidity, or other factors.

The reappearance of a defect does not necessarily indicate that the restoration was improperly performed.

If an eligible repaired defect resurfaces, contact Restored Rarity so the card can be evaluated. When appropriate, an additional round of eligible repair may be performed at no additional service charge.

The customer remains responsible for applicable shipping costs unless otherwise agreed.

5. No Guarantee of Restoration Results

Specific restoration results are not guaranteed.

Every card, print run, material, and type of damage may respond differently to restoration. Photographs and customer descriptions may also fail to reveal the full extent of a card's condition.

Restored Rarity will use reasonable care and judgment in performing approved services, but complete removal or correction of any defect cannot be guaranteed.

Some cards may require multiple rounds, different techniques, or extended drying and stabilization periods to achieve the best result realistically possible.

6. Grading & No Guarantee of Grade

Cleaning, restoration, repair, grading preparation, or a Grade-Ready Evaluation does not guarantee any particular grade or grading outcome.

Any grade estimate or evaluation provided by Restored Rarity represents an opinion based on the observable condition of the card at the time of evaluation.

Final grading, authentication, designation, and acceptance decisions are made solely by the applicable third-party grading company.

Restored Rarity is not responsible if a card receives a grade lower than anticipated, does not receive a numerical grade, is rejected or declined, or receives an altered, restored, authentic-only, or similar designation.

You acknowledge that cleaning, repair, or restoration may affect how a third-party grading company evaluates, authenticates, labels, or grades a card.

Unless expressly stated otherwise, Restored Rarity is not affiliated with PSA, TAG, CGC, BGS, or any other third-party grading company.

Grading submission service. If you choose a grading submission, Restored Rarity’s grading submission fee covers evaluating, packaging, and submitting your card to the grading company you select. The grading company’s own fees are separate and are not included in Restored Rarity’s service price.

When grading fees are due. The grading company’s base fee for the service level you select is paid in two parts: (a) 50% of the base fee is due once your card has been evaluated and is ready to ship to the grading company; and (b) the remaining 50% of the base fee is due once your card enters the grading company’s holder and label stage. Once grades are complete, only return shipping and any grading company upcharges remain due.

Grading company upcharges. Any additional charge assessed by the grading company, including an upcharge because the grading company places your card in a higher value tier or service level, is your responsibility. Restored Rarity will bill or invoice you for that amount when the grading company invoices Restored Rarity. Return shipping from the grading company is also your responsibility.

Grading company fees, service levels, value tiers, and turnaround times are set by the grading company and may change without notice. Restored Rarity does not control them and is not responsible for grading company delays.

7. Card Value Surcharge

Card-value surcharges apply to repair services only. Cleaning and evaluation services are never subject to a value surcharge, regardless of the card's value.

For repair services, cards with a card value of $250 or less are not subject to a card-value surcharge.

For repair services on cards valued above $250, an additional surcharge is added to the selected service price based on the card's value.

Card value is the card's estimated current market value, based on recent comparable sales, for the card's condition based on its natural wear, excluding any damage. Surcharges are calculated using this card value and rounded up to the nearest dollar. Cards valued above $3,000 are individually reviewed and require a custom quote based on the card, its condition, value, and restoration required.

8. Verification of Card Values

All submitted card values are subject to verification by Restored Rarity.

The card value entered on the submission form is considered an estimate provided by the customer and does not automatically establish the value used for service pricing.

Restored Rarity may verify the card's value.

If the submitted value does not reasonably reflect the card's value, Restored Rarity may adjust the value used to calculate the applicable surcharge.

As a result, the surcharge may increase or decrease if the verified card value differs from the amount entered on the submission.

Any adjustment resulting in an increased charge will be communicated to the customer before restoration work begins.

9. Card Value Is for Service Pricing

The card value used to calculate Restored Rarity's service pricing and card-value surcharge is for pricing purposes only.

It does not establish or represent an agreed replacement value, guaranteed resale value, guaranteed post-restoration value, or amount payable in the event of loss or damage.

The card value used for service pricing may differ substantially from the current value of a damaged card.

10. High-Value Cards

Restored Rarity reserves the right to individually review higher-value cards before accepting them for service.

Additional documentation or precautions may be required before a high-value card is accepted, including photographs, proof of value, specialized packaging, signature-required shipping, or other reasonable security measures.

Restored Rarity reserves the right to decline any card or submission based on card value, condition, restoration risk, shipping considerations, or other reasonable business considerations.

Submission of a service request does not constitute acceptance of a card by Restored Rarity.

11. Submission Requests & When to Ship

Submitting a service request does not mean the customer should immediately ship their cards.

Restored Rarity maintains an active restoration queue and stays very busy. Incoming submissions are coordinated so cards can be properly received, documented, evaluated, and serviced.

After submitting a request, the customer will receive confirmation that the submission has been received. Restored Rarity will then review the submission and contact the customer directly by email.

DO NOT SHIP CARDS UNTIL RESTORED RARITY HAS CONTACTED YOU AND SPECIFICALLY AUTHORIZED YOU TO DO SO.

Cards sent before authorization may arrive before Restored Rarity is prepared to receive or process the submission.

12. Initial Communication & Service Confirmation

Before customers are instructed to ship their cards, Restored Rarity will communicate with them to confirm relevant submission details.

These may include: requested services and repair levels, card information, verified card values, applicable card-value surcharges, estimated turnaround time, shipping method and costs, packaging instructions, and questions or concerns regarding the requested restoration.

Material pricing or service changes identified during this process will be communicated before the customer is instructed to ship.

13. Turnaround Times

Restoration timelines vary from submission to submission.

The time required depends on factors including current submission volume, number of cards, card construction and condition, type and severity of damage, drying or stabilization requirements, and whether multiple rounds or restoration techniques are necessary.

An estimated turnaround time will be communicated during the initial email correspondence before the customer is instructed to ship their cards.

Turnaround times are estimates and not guaranteed completion dates.

Restoration quality and stability take priority over rushing a card through the process.

If circumstances materially change the anticipated timeline, Restored Rarity will make reasonable efforts to communicate that change.

14. Shipping Costs

Shipping costs are passed through to the customer and are separate from restoration service charges unless otherwise expressly agreed.

Once a submission has been reviewed and authorized for shipment, Restored Rarity will coordinate shipping with the customer and provide the appropriate shipping label and instructions.

Applicable shipping costs and relevant shipping details will be communicated before shipment.

Return shipping costs are also the customer's responsibility unless otherwise expressly agreed.

15. Packaging Your Cards

Customers are responsible for appropriately protecting their cards for shipment and following the packaging instructions provided by Restored Rarity.

Restored Rarity recommends generally accepted collectible-card shipping practices consistent with guidance used by professional grading services such as PSA.

Cards should be appropriately protected using methods such as penny sleeves, semi-rigid holders such as Card Savers, rigid support, adequate cushioning, and a sturdy shipping container designed to minimize movement, bending, moisture exposure, and impact.

Specific packaging instructions may be provided with the customer's shipping information.

16. Third-Party Shipping Carriers

USPS, UPS, FedEx, and other shipping providers are independent third-party carriers outside Restored Rarity's direct control.

To the fullest extent permitted by applicable law, Restored Rarity is not responsible for delays, theft, loss, misdelivery, or damage caused by a third-party carrier while a shipment is in that carrier's possession, except to the extent responsibility cannot legally be waived or limited.

Customers are responsible for following the shipping and packaging instructions provided by Restored Rarity.

17. Physical Evaluation After Arrival

Photographs and descriptions cannot always reveal every defect.

Once cards arrive, they will be documented and physically inspected.

Restored Rarity may determine that the actual condition of a card requires a different service level or additional restoration from what was originally requested.

If the physical evaluation identifies additional damage, a different repair classification, or anything that would materially change the approved service or result in additional charges, the customer will be contacted before that additional work is performed.

18. Additional Repairs & Customer Approval

Restored Rarity will not automatically perform additional chargeable repairs outside the agreed scope simply because additional damage is discovered.

If additional work is recommended, Restored Rarity will communicate what was discovered, the recommended work, and any associated change in price.

Customer approval will be obtained before additional chargeable work outside the agreed scope is performed.

19. Payment

Customers are responsible for all approved service charges, applicable card-value surcharges, shipping charges, and any other charges specifically agreed upon during the submission process.

For grading submissions, 50% of the grading company’s base fee is due when the card is ready to ship to the grading company, the remaining 50% is due when the card enters the holder and label stage, and return shipping and any grading company upcharge are due once grades are complete, as described in Section 6.

Payment must be completed according to the payment instructions provided by Restored Rarity before cards are returned unless another arrangement has been agreed upon in writing.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Restored Rarity will not be responsible for changes in collectible market value, anticipated grading results, loss of grading opportunity, speculative future appreciation, lost profits, sentimental value, or indirect, incidental, special, or consequential damages resulting from the cleaning, evaluation, repair, restoration, handling, or shipping of a card.

Collectible values fluctuate, and restoration may affect a card's desirability, market value, or treatment by third-party grading companies or potential buyers.

Nothing in these Terms is intended to waive or limit liability that cannot legally be waived or limited under applicable law.

21. Customer Communication

The email address provided with the submission will serve as the primary method of communication regarding the customer's cards.

Customers are responsible for providing accurate contact information and monitoring their email for communications regarding submission authorization, card-value verification, shipping, service recommendations, pricing changes, turnaround estimates, approvals, payment, completion, and return shipping.

22. Photography, Documentation & Marketing Use

By submitting cards to Restored Rarity for cleaning, evaluation, repair, or restoration services, the customer authorizes Restored Rarity to photograph and/or record the submitted cards before, during, and after the service process.

Photographs and recordings may be used for purposes including: intake and condition documentation, restoration records and quality control, before-and-after comparisons, educational content, Restored Rarity's website and portfolio, social media content, advertising and promotional materials, and demonstrations of restoration techniques, capabilities, and results.

Restored Rarity may crop, resize, format, edit, or combine photographs and video of submitted cards as reasonably necessary for these purposes, provided that such use does not intentionally misrepresent the restoration performed.

Personally identifying customer information will not be publicly displayed or disclosed as part of marketing content without separate permission.

By submitting cards for service, the customer acknowledges and agrees that photography, documentation, and marketing use of the submitted cards is included within these Terms and does not require separate approval.